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MODULES
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Customer service management establishes a
collaborative framework for streamlining service operations.
It provides a 360-degree view of your
customers to aid in the diagnosis of a customer inquiry or
issue, and determination of the best resolution. It provides
every department in your company with instant access to the
information needed to provide the superior level of support
you are committed to providing to your customers.
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Help Desk
From initial call to resolution and follow-up, the Helpdesk
provides a customer-focused solution for personalized, high
quality service. This comprehensive one-stop solution
enables your service team to manage current case load and
respond quickly to customers for industry leading customer
satisfaction.
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Returned Material Authorization
Enhanced return processing offers tracking of pending returns
and disposition of these parts by unique returned material
authorization (RMA) number. Enter information about returns, and
transfer that information to the different groups that may need
to take action (eg, inspection, billing, and order processing).
Armed with full notes capabilities and document management
functionality, tracing the steps of a returned part for
requirements certifications is inherent in the system.
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Field Servicing
Field Service is designed for people who install, repair or
service offsite or at the plant. You can centralize all
processes related to the dispatching of technicians and cost
reporting of service calls in the field. This application
supports drop shipment of service parts directly to the customer
site.
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