MRP Software | Production Scheduling

SUPPORT

Under an Intrinsic support contract, you become a priority customer, with access to our Help Desk services, and priority treatment for our consulting and development services.

Help Desk
Our Help Desk is staffed by seasoned professionals that know this business inside out. The people who can answer the questions and provide troubleshooting services are part of the help desk service. In general, all queries are attended to within two hours, usually including solutions. A mandatory requirement for Help Desk support is a 33k modem (or better).

System Implementation Support
System implementation is something we have done forever. Our staff are veterans who have been there, done that and have battle scars to prove it. The first task of the implementation process is to conduct a System Review. This reviews how you currently work and maps those procedures to your software. Any special requirements are identified and where appropriate, custom developments will be scheduled.

What we do	What you do	What we do together
Convert your data ERP Solutions	Provide your files in standard ASCII format	Build the manufacturing data base from your existing data
Set up your special forms	Provide copies of your special forms	Translate your existing special forms into WinMAGI special forms
Set up your SOP manuals	Provide your order processing flow	Establish written standard operating procedures for order management
Train your people	Provide people to train	Develop a trained workforce